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Support

Behind every terminal,the whole team.

With Funova you have the whole Playnet team beside you, 24 hours a day, with a dedicated support platform.

24/7the whole team beside you
15-20machines installed per day
3-4days at most for a venue
How we work

Five steps, from request to open venue.

  1. 01

    Quote

    You tell us about the venue and the machines: we prepare a tailored quote.

  2. 02

    Installation

    We fit terminals at 15-20 machines a day: a venue in 3-4 days at most.

  3. 03

    Setup

    We guide you to the best configuration for your venue.

  4. 04

    Training

    Training and courses with Playnet’s Funova manager.

  5. 05

    Support

    The Desk, the team 24 hours a day and a complete spare parts warehouse.

Playnet Service Desk

Your dedicated support platform.

One place to report a fault, follow it and close it together with the Playnet team.

With Funova you get the Desk: open a report in a few steps and follow the case through to closure, with no wasted calls. It strengthens teamwork with Playnet and makes repairs more immediate.

  1. ReportPick the venue and machine, describe the problem, add photos.
  2. FollowCase status and updates, with notifications.
  3. ConfirmCheck the fix and close the report.

And with Ask the Desk you find answers straight from the technical manuals.

Every report has a status (to review, taken on, in progress, closed), a priority and an owner.
As soon as you log in you see what is waiting: reports, repairs, stock and to-dos.
You log in with your own account, and the Desk also installs as an app on your phone.

Every report has a status (to review, taken on, in progress, closed), a priority and an owner.

Real screens from the Playnet Service Desk, with invented names. The interface is in Italian.

Playnet Service Desk report queue with the status, priority and owner of each case
What sets us apart

Why you can trust us.

The whole Playnet team

Not a number to call, but the whole team, 24 hours a day.

Training from the person who knows it

Playnet’s Funova manager runs training and courses and guides you to real results.

Spare parts always ready

A complete spare parts warehouse, because a stopped game is not an option.

Clear timing

A venue set up in 3-4 days at most. We neither accept nor plan for machine downtime.

Want a venue that never stops?

Tell us about your venue: we will explain how we install it and look after it, day after day.

Request a quote

Distributed exclusively in Italy by Playnet Service.